Troubleshooting
Resolve Better B2B setup and access issues, including a missing Team page, unavailable team management, and access that won’t load.
On this page
| What you see | What to check |
|---|---|
| Team is missing from customer accounts | Save the Team page and its menu entry. Confirm you’re editing your active checkout and accounts configuration. |
| “Select a company location to manage its team” | Sign in as a company contact and select a location they can access. The editor preview may not have a purchasing location. |
| Team management is unavailable | Confirm the selected location is enabled and the app’s plan is active. |
| Only a Location Admin can manage the team | Ask the merchant to assign Shopify’s Location admin role for that location. Ordering only doesn’t grant team management. |
| No invitation arrives | Better B2B doesn’t send invitations. Share your store’s account sign-in link with your colleague. |
| Access can’t load, or a change can’t be confirmed | Refresh the table or block, and check the saved state before you try again. If the error continues, contact us. |
Contact support
Contact 1Sync with your store domain, the company and location, what you were doing, and the exact error. Never send sign-in codes or passwords.